Technical Support

CSS provides support, development, and consulting for North American-based retail and OEM customers of CyberSafe Corporation's ActiveTRUST suite of products and intellectual property.

Non-emergency technical support for the ActiveTRUST line of products is available Monday to Friday, 8:00 AM to 5:00 PM Pacific time via telephone 216.674.0700 or by e-mailing technical support. (Note: We cannot respond to e-mail messages sent to support outside of our normal business hours.) e-mail

Emergency after-hours technical support for the ActiveTRUST line of products is available 24 hours per day, 7 days per week, every day of the year. After-hours support is available only for critical production system issues. To reach technical support after hours, contact us via telephone, 216.674.0700, or through our Emergency Support Paging Form. Access form

Note: The Emergency Support Paging Form provides a non-telephone-system-dependent method to page an on-call support engineer. Please note that you need your username and password for the password-protected section of our Web Site in order to reach this form.

Holidays

The Certified Security Solutions offices will be closed for the following holidays in 2009 and 2010:

Thursday, 1.1.09
Monday, 5.25.09
Friday, 7.3.09
Monday, 9.7.09
Thursday, 11.26.09
Friday, 11.27.09
Friday, 12.25.09

Friday, 1.1.10
Monday, 5.31.10
Monday, 7.5.10
Monday, 9.6.10
Thursday, 11.25.10
Friday, 11.26.10
Friday, 12.24.10