Solution Analyst

NORTH AMERICA 03/12/2018

Job Title: Solution Analyst

Location: North America

Country: United States

Post Date: 03/12/2018

Experience: Individual Contributor (3+ years’ experience)

Job Type: Full-Time Regular

Job Description

Certified Security Solutions, Inc. has the need for a full-time, Solution Analyst to guide clients through implementing and integrating CSS’ products and software into their infrastructure. The incumbent will be required to work directly with clients to install the software components and troubleshoot issues when they arise. Furthermore, the candidate will be responsible for specific integrations with a client’s enterprise software tools (i.e. identity management, ADFS, etc.)

In addition, the ideal candidate will work directly with the Support and Operations team to coordinate issue resolution and establish upgrade paths. The position can be remote but preference will be given to candidates who have the ability to commute to our Independence, OH location.  The applicant must be a U.S. Citizen or have U.S. permanent resident status.

Responsibilities:

  • Guide new and existing clients through software installations via virtual meeting sessions
  • Integrate CSS application software with enterprise tools
  • Troubleshoot connectivity and network firewall issues
  • Coordinate and complete configuration/customization initiatives
  • Address customer questions and concerns through product implementations
  • Perform occasional off-hours system tasks as per customer service level agreements

Skills and Experience:

  • Minimum three years in a technology-focused professional position
  • Experience in supporting Microsoft SQL Server databases and using associated tools
  • Working knowledge of Microsoft Active Directory, firewall configurations and related protocols
  • Fundamental proficiency with industry-standard operating systems
  • Active Directory Federation Services (ADFS) or other IdP (Identity Provider) tool experience a plus
  • Ability to script in PowerShell a plus
  • Fundamental knowledge of public key infrastructure terminology and practices a plus
  • Extensive technical troubleshooting and problem-solving skills
  • Effective time management, project management and prioritization skills
  • Strong interpersonal communication skills

About Certified Security Solutions, Inc.

CSS software and solutions enable digital authentication, encryption, and signing technologies that safeguard access to identities, data, devices, and applications. By protecting our clients’ most valuable resources, we help companies minimize risk, protect assets, and reduce operational expense by safeguarding access to information.