Solution Analyst

CLEVELAND, OH 7/19/2017

Job Title: Solution Analyst

Location: Cleveland, OH

Country: United States

Post Date: 7/19/2017

Experience: Entry level

Job Type: Full-Time Regular

Job Description

Certified Security Solutions, Inc. has the need for a full-time, entry-level Solution Analyst to guide clients through installing and configuring CSS’ software and to enhance the offering by coding custom scripts and widgets. The incumbent will be required to work directly with clients to create modules and scripts that interact with existing application APIs and the customer’s Public Key Infrastructure to satisfy specific business requirements. Most of these solutions will need to be coded in C#, Powershell and Python.

Responsibilities:

  • Guide new and existing clients through software installations via virtual meeting sessions
  • Scope, document, and code scripts for external clients
  • Create small customizations for the product to satisfy a client’s specific need
  • Coordinate and complete configuration/customization initiatives
  • Address customer questions and concerns through product implementations
  • Complete test routines to verify new functionality and/or debug specialized configurations
  • Perform occasional off-hours system tasks as per customer service level agreements

Skills and Experience:

  • Minimum three years in a professional client-facing position
  • Working knowledge of C# and/or PowerShell and/or Python (professional experience a plus)
  • Working knowledge of relational database usage (i.e. SQL Server)
  • Strong interpersonal communication skills
  • Effective time management, project management and prioritization skills
  • Fundamental technical troubleshooting and problem-solving skills
  • Fundamental proficiency with industry-standard operating systems and business application suites

The ideal candidate will work with the internal development staff to provide input for developing the product’s strategic roadmap and supporting the managed services area of the business. The position is based in our Independence, OH office location and cannot be performed remotely (although an occasional work from home option is available). Applicant must hold U.S. citizen or U.S. permanent resident status.